• All our products comply with the strictest quality requirements according to current European Standards.

Your glasses have a 24-month warranty from the date of purchase, covering any manufacturing defects that may have escaped our control.

SUNGLASSES PURCHASED THROUGH THIS WEBSITE

If any manufacturing defect appears within 24 months of the purchase date, we will repair your glasses free of charge.

For any damage, misuse, or accident, our Technical Service is available and will repair your glasses within 48 hours.

To proceed with a repair, please fill out the following form, and our Customer Service will contact you and take care of everything.

Please remember that only items purchased on our website can be repaired at our headquarters. If you purchased your glasses at an optical store, you must contact them directly.

I BOUGHT MY GLASSES ONLINE, HOW DO I REQUEST A REPAIR?

Identify which warranty period your glasses fall under:

• If your glasses have a manufacturing defect and are within the first month of purchase, our Client Experience team will pick them up at no cost and replace them with a new pair.
• If your glasses have a manufacturing defect between 2 and 24 months from purchase, send an email to hello@offview.com detailing the issue and attaching a photo of the defect. Once verified, you can send the glasses to our headquarters, and our Technical Service will handle the repair for free.

ATLANT
Av. Vía Augusta 71-73 (2nd Floor)
Sant Cugat del Vallés
08174 Barcelona

• If your glasses have suffered an accident, misuse, or exceed the 24-month warranty, send an email to hello@offview.com detailing the issue and attaching a photo of the defect. Once received, we will authorize the repair, assign a repair number, and you can send them to our headquarters. Pack your product carefully to avoid damage during transport. Write the Repair Number on the outside of the package and include a copy of the repair form inside.

The item must have this repair number to be processed. Items received without it may experience delays or be returned to the sender.

Once the glasses are received at our headquarters, you will receive an email with a quote for approval and payment.

ARE YOU AN OPTICIAN?
If you are an optician and an ATLANT client, you can access your private area to manage a warranty through our website. In the "Warranty" section, we will guide you through the process and inform you of all steps required to submit your request.