About atlant
Who is Atlant?
We are a young brand, founded by a dynamic international team and based in Barcelona, where we design our collections. Our main goal is to offer high-quality, sophisticated products that combine style and functionality.
What inspires our designs?
How can I contact Atlant?
How can I get in touch with Atlant?
We are a young brand, created by a dynamic international team based in Barcelona, where we design our collections. Our main aim is to offer a high-quality, sophisticated product that combines style and functionality.
About the product
How can I find my nearest ATLANT optician?
You can visit our [Store Locator] and enter your ZIP code and/or city. Our system will show you the optical stores located within the selected area. You can also find our authorized retailers under the “Find Your Optical Store” option, which appears on each product page.
Is the case included?
Erhalte ich genau das Produkt, das ich auf dem Foto sehe?
Will I receive exactly the product I see in the photo?
Yes. We constantly update and refresh the photos on our website so that what you see is exactly what you’ll receive. However, there may be minor differences that do not affect the product’s essential features.
What should I do to keep my glasses in perfect condition?
Our glasses have been designed and manufactured using the highest-quality materials, but they are still items that should be handled with care to ensure their longevity. Cleaning tips: The glasses come with a microfiber case that you can use to clean them regularly; you can also use a soft cotton cloth, which will effectively absorb oil and prevent scratches. Never use rough materials—such as a paper towel—as they can be abrasive. If necessary, you can wash them with water and a drop of very mild soap, rinse them thoroughly, and dry them with the same cloth. Never use alcohol, harsh detergents, or solvents. Avoid leaving them in places where they may be exposed to high temperatures, such as inside a car in the sun.
¿Cómo encuentro un artículo?
You can contact us by email at hello@atlanteyewear.com or by filling out the [form] below.
Buying guide
Where can I buy it?
On this website, you can purchase only our collection of sunglasses. Our complete prescription eyewear collection is available at authorized optical retailers. You can find your nearest optical retailer by visiting our [Store Locator].
You can purchase sunglasses through this website from virtually any country in the world, except Russia, Iran, Iraq, Yemen, Afghanistan, Syria, Brazil, Argentina, Venezuela, Mali, Burundi, Libya, Niger, South Sudan, and North Korea.
Do I have to be registered to make a purchase?
You don't need to register to shop on our website. You can check out as a guest. However, we recommend that you create an account to gain access to services exclusively available to our customers.
How do I find an article?
How do I place my order?
1. When you click on the item you want, you’ll see details such as the product’s name, description, price, color, and composition.
2. Add the item to your cart and repeat the process as many times as you’d like. Once you have finished shopping, click on “Cart.”
3. Enter your shipping address and select your preferred payment method.
4. Verify that the information is correct and click on “Checkout.”
Please note that only our sunglasses collection is available for online purchase. If you wish to purchase prescription glasses, you must do so through an optician.
You can find your nearest optician by visiting our [Store Locator].
¿Por qué hay artículos que no se pueden comprar?
The items you've selected may be out of stock, or you may be viewing an item from our prescription eyewear collection that is not available for online purchase. Our prescription eyewear is only available at authorized opticians. You can find your nearest optician by visiting our [Store Locator]
How can I be sure that I completed my purchase correctly?
Once you've completed your purchase, you'll receive a confirmation email with your order details. From that point on, our Logistics and Customer Experience department will take care of everything. If you don't receive the confirmation email, please contact us at hello@atlanteyewear.com or by filling out the form below, and we'll resolve the issue as quickly as possible.
Can I cancel or change my order after it has been placed?
Yes, but you must do so as soon as possible and only if you haven’t yet received the email notifying you that the package has left our facility. To modify or cancel your order, please send an email to our Client Experience team at hello@atlanteyewear.com or use the following form Once you’ve received the email confirming that your order has left our facility, you will no longer be able to make any changes or cancel it. In this case, you’ll need to wait until you receive the shipment and then return it.
Shipping information
How can I tell if my order has been shipped?
Once you have picked up your package at our facility, you will receive an email with the tracking number and a link to track your order. Your order will be trackable a few hours after you receive the email with the tracking link.
Do I have to pay shipping costs?
Shipping fees will apply depending on your country of residence. Please see the table below for more information.
SHIPPING
European Union + Switzerland + Andorra FREE
Canada FREE
United States + Puerto Rico FREE
United Kingdom £15
All other countries €65
How long does it take for the package to be shipped?
We process and ship orders during our business hours: Monday through Thursday from 8:00 AM to 5:30 PM, and Friday from 8:00 AM to 4:00 PM. Orders are processed and prepared for shipment within 24 hours of confirmation and receipt of payment.
How long will it take to arrive?
It depends on the delivery location you have chosen. If the delivery is to a country in the European Union, shipping takes 2 to 4 business days. For deliveries to other countries, shipping takes 6 to 8 business days; however, this may vary depending on customs procedures in each country.
What if I'm not home when the delivery arrives?
We ship via, which offers several delivery options. If you are not home, the carrier will contact you using the contact information you provided to schedule a new delivery.
Can I change the delivery location or time after my order has been shipped?
Yes, once your order has left our warehouse, you’ll receive a confirmation email containing a tracking number and a link to the website where you can access the “On Demand Delivery” service. Through this service, you can change the delivery location or time if necessary and choose the option that works best for you.
Can I have my package delivered to a post office box?
No, we only ship to specific addresses.
Can I have my order shipped to someone else, including to another country?
Yes. You can have it shipped to someone else, whether they're in your country or another country, except for Russia, Iran, Iraq, Yemen, Afghanistan, Syria, Brazil, Argentina, Venezuela, Mali, Burundi, Libya, Niger, South Sudan, and North Korea.
What if the package arrives in poor condition?
All shipments are carefully packaged by ATLANT to prevent damage during transport. It is important that you check the condition of the packaging upon delivery. You have the right to refuse the delivery if you are not satisfied with the condition in which you receive it.
Payment and website security
What payment methods are available?
You can pay by credit or debit card or via PayPal. You can find more information in our [Payment and Security Policy] section.
How do I know my banking details are secure?
Our company uses the Stripe payment system. This platform is PCI Service Provider Level 1 certified, the strictest level of certification, generating single-use codes. For your security, Stripe does not store any of your credit or debit card data; instead, this information is stored in its system in encrypted form. You can read more about Stripe’s security at the following link: https://stripe.com/docs/security/stripe
Is the purchase always in Euros?
No, both payments and refunds will be invoiced in Euros (EUR), USD ($), or British Pounds (GBP), depending on your country of origin.
How can I get my invoice?
Contact us via email at hello@atlanteyewear.com or by filling out the following [form], and our Client Experience team will send it to you as soon as possible.
Newsletters
How can I stay up to date with the latest news?
To stay up to date with our new products and news, you just need to subscribe to our newsletter located in the footer of the website.
Can I unsubscribe from the newsletter at any time?
Of course! You just need to access the “Unsubscribe” option that you will find at the bottom of the newsletter emails you receive.
About returns
Are there any shipping costs for returns?
Shipping costs will be charged depending on the country you are in. Please find below the following table for more information.
"RETURN (standard)"
European Union + Switzerland + Andorra: €10
Canada: 50 CAD
United States + Puerto Rico: $50
United Kingdom: £10
Rest of countries: €50
What should I do if I receive an incorrect item?
If, due to an error, you receive an item that you did not order, please contact our Client Experience team by sending an email to hello@atlanteyewear.com or by filling out this [form] and request the corresponding return. You must make the return within the first 15 days from the receipt of the package, and we will replace it at no additional cost.
What should I do if my glasses arrive defective?
ATLANT guarantees the quality of all its products. However, if you receive your glasses with any defect, you can contact our Client Experience team via email at hello@atlanteyewear.com or by filling out the following [form]. You can find more information in our [Warranty Policy].
If I am not satisfied with the product, will I receive a refund or will I have to exchange it for another pair of glasses?
If you are not satisfied with the product you have purchased, you must submit the corresponding return request in order to receive a refund for the amount paid and proceed with a new purchase if you wish.
Can I return an item purchased at an optician’s?
We only accept returns of items purchased through our ATLANT E-Shop. Items purchased from authorized retailers must be returned to the place of purchase.
How can I make a return?
If you need to make a return, please follow the steps below:
Fill out the following [form], and our Client Experience team will authorize the return provided that no more than 15 days have passed since the date of receipt. Items received without prior authorization from our team will be returned to the sender.
Carefully pack your product in its original packaging and ensure it has not been damaged and cannot be damaged during transport, and that it includes all its original packaging elements. Attach the PDF label provided by our Client Experience team to the outside of the package.
Once the return has been authorized, we will arrange the collection at the address you have provided.
Once we have received the package and verified that the product is in perfect condition, you will receive confirmation that your return has been accepted within a maximum of 7 days. We will process your refund within a maximum of 15 days from the date we receive the returned package.
How do I know if my return has arrived at the headquarters?
As soon as we receive your package, we will automatically send you an email informing you that your return has been received and is being processed. Please note that if your return comes from countries that are not part of the European Union, the customs system may delay the date on which the package arrives at our headquarters and we can confirm its receipt.
Will I receive the full amount of my money back?
Yes, as long as your package arrives with the product in perfect condition and with the original packaging (case, pouch, cleaning cloth, etc.). If the glasses have been used, your return will be rejected. If any item from the packaging is missing, 5% of your refund amount will be deducted to cover reconditioning costs.
Can my return be rejected?
You have a period of 15 days from the receipt of your package to return the product. If you return it outside this period or if the product is not in the same condition in which it was sent to you, your return may be rejected.
How will I get my money back if I make a return?
The money will be refunded using the same payment method as the original order.
When will I receive my refund?
You will receive the amount via the same payment method used for your purchase within an estimated 15 days from the moment we have verified and accepted your return, depending on your bank. Once we have processed the refund for the items, you will receive a notification by email.
Do I need to return the goods or do you collect them?
We offer the possibility of collecting the product from the address you provide through our partner at no additional cost.
However, if you prefer to send us the product yourself, please remember that you must always have authorization from our Client Experience team to ensure that the shipment is not returned to the sender.
About warranty
What warranty do our products have?
We offer a 24-month warranty from the receipt of your order covering any manufacturing defects that may have escaped our control.
How can I proceed with a repair?
Please note that only items purchased on our website can be repaired at our headquarters. If you purchased your glasses at an optician’s, you must contact them to file the corresponding claim.
If your glasses need repair, follow these steps:
- Identify which warranty period your glasses fall under:
A) If your glasses have a manufacturing defect and it is within the first month from the date you received them, our Client Experience team will collect them at no cost and replace them with a new pair. To proceed, access the Warranty Form, detailing the problem and attaching a photo of the defect.
B) If your glasses have a manufacturing defect between 2 and 24 months from the date you received them, you must send them to our headquarters at GIGI STUDIOS – C/ Bosc Tancat – Nave 4 – 08290 Cerdanyola del Vallès – Barcelona – Spain. Once it has been verified that it is a manufacturing defect, our Technical Service will manage the repair free of charge. To proceed, access the Warranty Form, detailing the problem and attaching a photo of the defect.
C) If your glasses have been damaged due to an accident, misuse, or are beyond the 24-month warranty period, you may send them to our headquarters at GIGI STUDIOS – C/ Bosc Tancat – Nave 4 – 08290 Cerdanyola del Vallès – Barcelona – Spain, and our Technical Service will send you a quote for your approval and payment. To proceed, access the Warranty Form, detailing the problem.
- Once we receive your form, we will authorize the repair via email and assign you a repair number. The item you send must include this repair number in order to be processed. Items received without this number may experience delays in processing or be returned to the sender.
- Properly package your product to prevent damage during transport. Write the repair number on the outside of the package and include a copy of the repair form inside.
- Once your glasses are received at our headquarters, you will receive a confirmation email. If your glasses have a manufacturing defect and are within the warranty period, they will be repaired at no cost. Otherwise, you will receive an email with a quote for your approval and payment.
Can I go to a physical store for a repair?
If you purchased your glasses through this website and they are still under warranty, we recommend that you send the product to our headquarters to ensure they are repaired at no cost to you. If your glasses are no longer under warranty or have been damaged, you can visit an authorized optician near you by checking our [Store Locator]
How long will it take to repair my glasses?
As soon as we receive your package at our headquarters, we will repair your glasses within 48 hours and send them back to you.